Community Support
Tradeboard is community supported. There is no vendor helpdesk and no paid support tier: help comes from other traders and developers running the same software, and from the maintainers when they have time.
Where to Get Help
| Channel | Use it for | Link |
|---|---|---|
| Discord | Questions, setup problems, strategy discussion, release news | https://www.tradeboard.in/discord |
| GitHub Issues | Reproducible bugs and feature requests | github.com/wesoftcorp/tradeboard-docs/issues |
| GitHub Discussions | Open-ended questions that are not bugs | github.com/wesoftcorp/tradeboard-docs/discussions |
| X (Twitter) | Announcements | @tradeboardHQ |
Security issues are the exception. Do not report a vulnerability in a public channel. Email rajeev.upadhyay@live.in instead, as described in the repository's SECURITY.md.
Community Guidelines
- Respect: Treat every member with respect. No harassment or discrimination is tolerated.
- Collaboration: Feel free to ask for help and offer support. Share your knowledge and learn from others.
- No Spam: Keep discussions on-topic. Avoid spamming channels with promotions or irrelevant content.
- No paid signal selling: Tradeboard is execution infrastructure, not a marketplace. Do not use the community to sell strategies or tips.
- Intellectual Property: Respect copyright laws and do not share illegal downloads or copyrighted content.
- Privacy: Do not share personal information of yourself or others. Never paste an API key, a broker credential, or the contents of your
.envfile into a public channel or a GitHub issue.
Asking a Question That Gets Answered
Tradeboard runs on your own machine against your own broker, so nobody else can see what went wrong. Include:
- your Tradeboard version, from the dashboard footer or
pyproject.toml; - your operating system and Python version;
- the broker plugin you are connected to;
- what you expected and what actually happened;
- the relevant lines from
log/, with API keys and order IDs redacted.
"It does not work" cannot be answered. A log excerpt usually can.
Before You Ask
Most questions are already answered:
- What is Tradeboard? for scope and boundaries
- Getting Started for installation
- API Documentation for the REST and WebSocket contract
- Symbol Format for how symbols are constructed
- Responsibilities for what you are expected to own
- Contributors for the development setup
Search the existing GitHub issues too. A bug you hit today has often been reported, and sometimes fixed, already.
Contributing Back
The community works because people give as well as take. Useful contributions include reporting a reproducible bug, improving a documentation page, adding a broker plugin, and answering someone else's question on Discord. See Contributors for the development setup and pull-request conventions.
What Support Does Not Cover
- Guaranteed response times, including during market hours.
- Debugging your trading strategy or its profitability.
- Broker-side problems. Contact your broker for API entitlement, rate limits, static IP registration, and account issues.
- Recovering money lost to a strategy, a misconfiguration, or an outage. See Responsibilities.